Last Updated: October 6, 2025
Hartford Paint Pros ("Hartford Paint Pros," "we," "us," or "our") values your privacy and treats your personal information with care. This policy outlines what we collect, how we use it, who may receive it, and the choices available to you. By using our website, requesting a painting estimate, or engaging with our services in Hartford, Connecticut and nearby communities, you agree to the practices described here.
Scope
This policy covers information gathered:
- Through our website and online submission forms
- When you request a complimentary painting estimate or book a service
- Through emails, calls, texts, and other digital communication with us
- Via our ads and social channels that direct you to this policy
This policy does not apply to data collected offline, on third-party websites we do not control, or by independent contractors who may complete work for us but follow their own privacy practices.
Information We Collect
We gather information in three ways:
1. Information You Provide Directly
When you reach out or request painting services, we may collect:
- Full name
- Home or business address (including the project site)
- Email address
- Phone number
- Project details such as interior or exterior work, surface type, square footage, color choices, timing, and budget
- Photos of spaces to be painted, if you choose to share them
- Payment information
- Any other details you decide to provide
2. Information Collected Automatically
When you use our website, we may automatically collect:
- Pages visited, links selected, time on site, and browsing behavior
- IP address, device identifiers, browser type, operating system, and screen resolution
- Approximate location derived from your IP address
- Referring and exit pages
- Search terms entered on our site
- Data collected through cookies, pixels, web beacons, and similar tools
3. Information from Third Parties
We may obtain information from:
- Review sites and directories such as Google, Yelp, Angi, and HomeAdvisor
- Social media platforms
- Advertising and analytics partners
- Lead generation providers
- Publicly available sources
Your information may be stored and processed in the United States.
Cookies and Similar Technologies
We and our service providers use cookies, pixels, and related technologies to:
- Save your preferences and settings
- Measure website traffic and site performance
- Tailor your browsing experience
- Serve relevant advertisements
- Track the performance of our marketing campaigns
Most browsers let you manage cookies in their settings. You can block or remove cookies, but some website features may not work as intended without them. Third parties, including Google, may also place cookies on our site for advertising and analytics purposes.
Google Analytics and Advertising
We use Google Analytics to better understand how visitors use our website. Google Analytics relies on cookies to collect details such as visit frequency, pages viewed, and the websites visited before arriving here. We use this information to improve our website and marketing.
We may also use Google Ads and similar ad platforms to display ads based on previous visits to our website. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On and control ad personalization through Google Ad Settings.
To learn more about interest-based advertising or to opt out of targeted ads, visit:
How We Use Your Information
We use the information we collect to:
- Provide free painting estimates and arrange service appointments
- Communicate with you about your project, scheduling, and follow-up
- Process payments and manage your account
- Connect you with painters, subcontractors, or partners needed to complete the work
- Improve our website, services, and overall customer experience
- Send promotional offers, seasonal painting advice, and company updates with your consent
- Answer questions and provide customer support
- Support analytics, market research, and business planning
- Detect, prevent, and respond to fraud, security issues, and illegal activity
- Meet legal obligations and enforce our terms
How We Share Information
We do not sell your personal information. We may share it in these situations:
Service Providers and Partners
When you request a painting estimate or service, we may share necessary details such as your name, address, and project information with painters, subcontractors, or partner companies involved in fulfilling the request.
Vendors and Service Providers
We share information with third-party vendors that help us run our business, including:
- Website hosting and analytics services
- Email marketing platforms
- Payment processors
- Customer relationship management (CRM) systems
- Advertising and remarketing services
- Review and reputation management providers
These vendors may access your information only to carry out services for us and must protect it appropriately.
Legal Requirements and Safety
We may disclose information if required by law, regulation, legal process, or a government request, or if disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If we go through a merger, acquisition, asset sale, bankruptcy, or similar business event, your information may be transferred as part of that transaction.
Aggregated or De-Identified Data
We may share information that does not identify you personally, including aggregated statistics about customers and projects.
Your Choices
- Providing Information: You may browse our website without sharing personal information, but we cannot prepare estimates or schedule services without certain details.
- Marketing Communications: You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing message or by contacting us directly. Transactional emails tied to your project will still be sent.
- Cookies: You may adjust cookie settings in your browser or use the opt-out tools listed above.
- Phone Calls and Texts: You can stop promotional calls or texts by replying "STOP" or contacting us.
Access and Control
You may ask us to:
- Access the personal information we have collected about you
- Correct inaccurate or incomplete information
- Delete your personal information, subject to legal and operational limits
- Limit or object to certain types of processing
- Receive a portable copy of your data
To make any of these requests, contact us using the details in the How to Contact Us section below.
Data Retention
We keep personal information only as long as needed to carry out the purposes described in this policy, including:
- Delivering services and maintaining project records
- Meeting legal, tax, and accounting obligations
- Resolving disputes and enforcing agreements
- Supporting warranty and follow-up service needs
When information is no longer needed, we will securely delete it or remove identifying details.
Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, use, alteration, or disclosure. These safeguards include:
- SSL encryption for data sent through our website
- Secure storage for customer and project records
- Restricted access to personal information on a need-to-know basis
Even so, no internet transmission or electronic storage system is completely secure. While we work to protect your information, we cannot promise absolute security.
Children's Privacy
Our website and services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If we learn that we have accidentally received information from a child under 13, we will delete it promptly. If you believe a child has shared personal information with us, contact us right away.
Third-Party Links
Our website may include links to third-party sites such as review platforms, social networks, and partner websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any third-party website you visit.
California Privacy Rights
If you live in California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), subject to certain exceptions:
Right to Know
You may request details about:
- The categories of personal information we collect
- The sources from which we collect it
- The business or commercial reasons for collecting it
- The categories of third parties with whom we share it
- The specific pieces of personal information we maintain about you
Right to Delete
You may ask us to delete personal information collected from you, subject to exceptions such as completing a transaction, meeting legal obligations, or protecting security.
Right to Correct
You may request that we correct inaccurate personal information we keep about you.
Right to Opt Out of Sale or Sharing
We do not sell personal information for money. We may share information with advertising partners for targeted advertising, which may qualify as a "sale" or "sharing" under California law. To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently because you exercise any California privacy rights.
How to Submit a California Request
Contact us using the information below and include "California Privacy Request" in your message. We will verify your identity before processing your request. If you use an authorized agent, we may ask for proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for direct marketing during the previous calendar year. Send a written request and include "California Shine the Light" in your message.
Connecticut Privacy Rights
As a business based in Connecticut, we are committed to following the Connecticut Data Privacy Act (CTDPA). Connecticut residents may have the right to:
- Confirm whether we process their personal data
- Access and correct their personal data
- Delete personal data provided by or collected about them
- Receive a portable copy of their personal data
- Opt out of the sale of personal data, targeted advertising, and profiling
To exercise these rights, contact us using the information below.
Visitors Outside the United States
Our website and services are intended for U.S. residents, especially those in the Hartford, Connecticut metro area. If you access our website from outside the United States, your information will be transferred to and processed in the U.S., where privacy laws may differ from those in your home country.
Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or other factors. When we update the policy, we will change the "Last Updated" date at the top of this page. We encourage you to check this policy periodically. Continued use of our website and services after changes are posted means you accept the updated policy.
How to Contact Us
If you have questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:
Hartford Paint Pros
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California or Connecticut privacy requests, or to opt out of the sale/sharing of your personal information, please mail us and include:
"California Privacy Request," "Connecticut Privacy Request," or "Do Not Sell or Share My Personal Information."
We will reply within the timeframe required by applicable law.
